{"id":356,"date":"2025-12-22T10:25:27","date_gmt":"2025-12-22T03:25:27","guid":{"rendered":"http:\/\/bvnguyentrai.org.vn\/?p=356"},"modified":"2025-12-22T10:25:27","modified_gmt":"2025-12-22T03:25:27","slug":"so-y-te-tp-hcm-lang-nghe-y-kien-nguoi-dan-de-khong-ngung-cai-tien-chat-luong-phuc-vu-y-te","status":"publish","type":"post","link":"https:\/\/bvnguyentrai.org.vn\/en\/so-y-te-tp-hcm-lang-nghe-y-kien-nguoi-dan-de-khong-ngung-cai-tien-chat-luong-phuc-vu-y-te\/","title":{"rendered":"Ho Chi Minh City Department of Health: Listening to the opinions of the people to continuously improve the quality of healthcare services."},"content":{"rendered":"<p>V\u1edbi m\u1ee5c ti\u00eau kh\u00f4ng ng\u1eebng n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 ng\u01b0\u1eddi b\u1ec7nh, t\u0103ng c\u01b0\u1eddng t\u00ednh minh b\u1ea1ch v\u00e0 tr\u00e1ch nhi\u1ec7m gi\u1ea3i tr\u00ecnh trong ho\u1ea1t \u0111\u1ed9ng c\u1ee7a to\u00e0n h\u1ec7 th\u1ed1ng, S\u1edf Y t\u1ebf TP.HCM ch\u00ednh\u00a0th\u1ee9c\u00a0tri\u1ec3n khai Dashboard ti\u1ebfp nh\u1eadn v\u00e0 theo d\u00f5i vi\u1ec7c x\u1eed l\u00fd c\u00e1c ph\u1ea3n \u00e1nh c\u1ee7a ng\u01b0\u1eddi d\u00e2n trong l\u0129nh v\u1ef1c y t\u1ebf. \u0110\u00e2y l\u00e0 m\u1ed9t b\u01b0\u1edbc \u0111i c\u1ee5 th\u1ec3, thi\u1ebft th\u1ef1c trong l\u1ed9 tr\u00ecnh chuy\u1ec3n \u0111\u1ed5i s\u1ed1 c\u1ee7a Ng\u00e0nh Y t\u1ebf Th\u00e0nh ph\u1ed1, \u0111\u1ed3ng th\u1eddi th\u1ec3 hi\u1ec7n r\u00f5 quan \u0111i\u1ec3m xuy\u00ean su\u1ed1t c\u1ee7a S\u1edf Y t\u1ebf: l\u1ea5y ng\u01b0\u1eddi d\u00e2n l\u00e0m trung t\u00e2m, l\u1ea5y s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a ng\u01b0\u1eddi b\u1ec7nh l\u00e0m th\u01b0\u1edbc \u0111o ch\u1ea5t l\u01b0\u1ee3ng ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c c\u01a1 s\u1edf y t\u1ebf.<\/p>\n<p>Trong th\u1eddi gian qua, th\u00f4ng qua \u0111\u01b0\u1eddng d\u00e2y n\u00f3ng c\u1ee7a S\u1edf Y t\u1ebf, nhi\u1ec1u ph\u1ea3n \u00e1nh c\u1ee7a ng\u01b0\u1eddi d\u00e2n li\u00ean quan \u0111\u1ebfn kh\u00e1m, ch\u1eefa b\u1ec7nh \u0111\u00e3 \u0111\u01b0\u1ee3c ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd k\u1ecbp th\u1eddi. Ngay khi nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin, nh\u00e2n vi\u00ean tr\u1ef1c \u0111\u01b0\u1eddng d\u00e2y n\u00f3ng ch\u1ee7 \u0111\u1ed9ng li\u00ean h\u1ec7, y\u00eau c\u1ea7u c\u00e1c c\u01a1 s\u1edf y t\u1ebf li\u00ean quan ki\u1ec3m tra, ch\u1ea5n ch\u1ec9nh v\u00e0 b\u00e1o c\u00e1o k\u1ebft qu\u1ea3 x\u1eed l\u00fd. C\u00e1ch l\u00e0m n\u00e0y \u0111\u00e3 g\u00f3p ph\u1ea7n gi\u1ea3i quy\u1ebft nhi\u1ec1u v\u1ee5 vi\u1ec7c ph\u00e1t sinh, b\u1ea3o v\u1ec7 quy\u1ec1n l\u1ee3i ch\u00ednh \u0111\u00e1ng c\u1ee7a ng\u01b0\u1eddi b\u1ec7nh. Tuy nhi\u00ean, vi\u1ec7c ti\u1ebfp nh\u1eadn v\u00e0 theo d\u00f5i ph\u1ea3n \u00e1nh ch\u1ee7 y\u1ebfu th\u1ef1c hi\u1ec7n theo ph\u01b0\u01a1ng th\u1ee9c th\u1ee7 c\u00f4ng, d\u1eef li\u1ec7u ch\u01b0a \u0111\u01b0\u1ee3c s\u1ed1 h\u00f3a \u0111\u1ea7y \u0111\u1ee7, ch\u01b0a h\u00ecnh th\u00e0nh \u0111\u01b0\u1ee3c h\u1ec7 th\u1ed1ng d\u1eef li\u1ec7u t\u1eadp trung \u0111\u1ec3 ph\u1ee5c v\u1ee5 c\u00f4ng t\u00e1c qu\u1ea3n l\u00fd, ph\u00e2n t\u00edch v\u00e0 c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng m\u1ed9t c\u00e1ch b\u1ec1n v\u1eefng.<\/p>\n<p>Vi\u1ec7c tri\u1ec3n khai Dashboard ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd ph\u1ea3n \u00e1nh c\u1ee7a ng\u01b0\u1eddi d\u00e2n \u0111\u00e3 kh\u1eafc ph\u1ee5c nh\u1eefng h\u1ea1n ch\u1ebf n\u00eau tr\u00ean. To\u00e0n b\u1ed9 th\u00f4ng tin ph\u1ea3n \u00e1nh, qu\u00e1 tr\u00ecnh ti\u1ebfp nh\u1eadn, ph\u00e2n lo\u1ea1i, x\u1eed l\u00fd v\u00e0 ph\u1ea3n h\u1ed3i \u0111\u1ec1u \u0111\u01b0\u1ee3c s\u1ed1 h\u00f3a, theo d\u00f5i t\u1eadp trung v\u00e0 xuy\u00ean su\u1ed1t. M\u1ed7i ph\u1ea3n \u00e1nh c\u1ee7a ng\u01b0\u1eddi d\u00e2n kh\u00f4ng ch\u1ec9 \u0111\u01b0\u1ee3c x\u1eed l\u00fd k\u1ecbp th\u1eddi h\u01a1n, r\u00f5 tr\u00e1ch nhi\u1ec7m h\u01a1n, m\u00e0 c\u00f2n \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef, t\u1ed5ng h\u1ee3p v\u00e0 ph\u00e2n t\u00edch m\u1ed9t c\u00e1ch h\u1ec7 th\u1ed1ng. Qua \u0111\u00f3, h\u00ecnh th\u00e0nh ngu\u1ed3n d\u1eef li\u1ec7u quan tr\u1ecdng ph\u1ee5c v\u1ee5 c\u00f4ng t\u00e1c qu\u1ea3n l\u00fd, \u0111i\u1ec1u h\u00e0nh v\u00e0 c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Ng\u00e0nh Y t\u1ebf TP.HCM.<\/p>\n<p>Th\u00f4ng qua Dashboard, c\u00e1c \u00fd ki\u1ebfn ph\u1ea3n \u00e1nh c\u1ee7a ng\u01b0\u1eddi d\u00e2n \u0111\u01b0\u1ee3c ti\u1ebfp nh\u1eadn t\u1eeb nhi\u1ec1u k\u00eanh kh\u00e1c nhau nh\u01b0 \u0111\u01b0\u1eddng d\u00e2y n\u00f3ng, th\u01b0 ph\u1ea3n \u00e1nh, ti\u1ebfp c\u00f4ng d\u00e2n, gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i, t\u1ed1 c\u00e1o v\u00e0 c\u00e1c k\u00eanh ti\u1ebfp nh\u1eadn h\u1ee3p ph\u00e1p kh\u00e1c. M\u1ed7i \u00fd ki\u1ebfn, d\u00f9 nh\u1ecf, \u0111\u1ec1u ph\u1ea3n \u00e1nh tr\u1ef1c ti\u1ebfp tr\u1ea3i nghi\u1ec7m th\u1ef1c t\u1ebf c\u1ee7a ng\u01b0\u1eddi b\u1ec7nh v\u00e0 ng\u01b0\u1eddi nh\u00e0 t\u1ea1i c\u00e1c c\u01a1 s\u1edf kh\u00e1m, ch\u1eefa b\u1ec7nh. \u0110\u00e2y l\u00e0 ngu\u1ed3n th\u00f4ng tin c\u00f3 gi\u00e1 tr\u1ecb th\u1ef1c ti\u1ec5n cao, gi\u00fap Ng\u00e0nh Y t\u1ebf r\u00e0 so\u00e1t l\u1ea1i quy tr\u00ecnh chuy\u00ean m\u00f4n, quy tr\u00ecnh ph\u1ee5c v\u1ee5, k\u1ecbp th\u1eddi ch\u1ea5n ch\u1ec9nh nh\u1eefng t\u1ed3n t\u1ea1i, h\u1ea1n ch\u1ebf, \u0111\u1ed3ng th\u1eddi ph\u00e1t hi\u1ec7n v\u00e0 nh\u00e2n r\u1ed9ng nh\u1eefng m\u00f4 h\u00ecnh, c\u00e1ch l\u00e0m hi\u1ec7u qu\u1ea3.<\/p>\n<p>S\u1edf Y t\u1ebf TP.HCM x\u00e1c \u0111\u1ecbnh r\u00f5 r\u1eb1ng, ph\u1ea3n \u00e1nh c\u1ee7a ng\u01b0\u1eddi d\u00e2n kh\u00f4ng ch\u1ec9 l\u00e0 v\u1ea5n \u0111\u1ec1 c\u1ea7n gi\u1ea3i quy\u1ebft tr\u01b0\u1edbc m\u1eaft, m\u00e0 quan tr\u1ecdng h\u01a1n, \u0111\u00f3 l\u00e0 \u0111i\u1ec3m kh\u1edfi \u0111\u1ea7u cho c\u00e1c chu tr\u00ecnh c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng mang t\u00ednh l\u00e2u d\u00e0i. Vi\u1ec7c s\u1ed1 h\u00f3a, ph\u00e2n t\u00edch v\u00e0 khai th\u00e1c d\u1eef li\u1ec7u t\u1eeb Dashboard s\u1ebd gi\u00fap c\u00e1c c\u01a1 s\u1edf y t\u1ebf nh\u00ecn nh\u1eadn ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch kh\u00e1ch quan, c\u00f3 c\u0103n c\u1ee9, t\u1eeb \u0111\u00f3 t\u1eebng b\u01b0\u1edbc n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng chuy\u00ean m\u00f4n, th\u00e1i \u0111\u1ed9 ph\u1ee5c v\u1ee5 v\u00e0 hi\u1ec7u qu\u1ea3 qu\u1ea3n tr\u1ecb.<\/p>\n<p>C\u00e1c l\u0129nh v\u1ef1c ti\u1ebfp nh\u1eadn ph\u1ea3n \u00e1nh \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng to\u00e0n di\u1ec7n, bao qu\u00e1t h\u1ea7u h\u1ebft c\u00e1c kh\u00eda c\u1ea1nh trong ho\u1ea1t \u0111\u1ed9ng y t\u1ebf, t\u1eeb th\u00e1i \u0111\u1ed9, tinh th\u1ea7n ph\u1ee5c v\u1ee5 c\u1ee7a nh\u00e2n vi\u00ean y t\u1ebf; ch\u1ea5t l\u01b0\u1ee3ng chuy\u00ean m\u00f4n; quy tr\u00ecnh kh\u00e1m, ch\u1eefa b\u1ec7nh v\u00e0 th\u1ee7 t\u1ee5c h\u00e0nh ch\u00ednh; chi ph\u00ed kh\u00e1m, ch\u1eefa b\u1ec7nh v\u00e0 thanh to\u00e1n b\u1ea3o hi\u1ec3m y t\u1ebf; c\u01a1 s\u1edf v\u1eadt ch\u1ea5t, m\u00f4i tr\u01b0\u1eddng b\u1ec7nh vi\u1ec7n; cung c\u1ea5p th\u00f4ng tin, t\u01b0 v\u1ea5n v\u00e0 truy\u1ec1n th\u00f4ng y t\u1ebf; ho\u1ea1t \u0111\u1ed9ng c\u1ea5p c\u1ee9u, v\u1eadn chuy\u1ec3n ng\u01b0\u1eddi b\u1ec7nh; thu\u1ed1c, v\u1eafc xin v\u00e0 v\u1eadt t\u01b0 y t\u1ebf; y t\u1ebf d\u1ef1 ph\u00f2ng, v\u1ec7 sinh m\u00f4i tr\u01b0\u1eddng, an to\u00e0n th\u1ef1c ph\u1ea9m; \u0111\u1ebfn quy\u1ec1n l\u1ee3i ng\u01b0\u1eddi b\u1ec7nh, \u0111\u1ea1o \u0111\u1ee9c ngh\u1ec1 nghi\u1ec7p, y t\u1ebf c\u01a1 s\u1edf, chuy\u1ec3n \u0111\u1ed5i s\u1ed1, b\u1ea3o tr\u1ee3 x\u00e3 h\u1ed9i, c\u00f4ng t\u00e1c c\u1ea5p ph\u00e9p v\u00e0 c\u00e1c n\u1ed9i dung li\u00ean quan kh\u00e1c.<\/p>\n<p>\u0110\u1ec3 Dashboard ph\u00e1t huy hi\u1ec7u qu\u1ea3 th\u1ef1c ch\u1ea5t, S\u1edf Y t\u1ebf TP.HCM \u0111\u1ec1 ngh\u1ecb Gi\u00e1m \u0111\u1ed1c c\u00e1c b\u1ec7nh\u00a0vi\u1ec7n v\u00e0 c\u00e1c\u00a0c\u01a1 s\u1edf y t\u1ebf tr\u00ean \u0111\u1ecba b\u00e0n Th\u00e0nh ph\u1ed1 nghi\u00eam t\u00fac, t\u00edch c\u1ef1c tham gia; tr\u1ef1c ti\u1ebfp ch\u1ec9 \u0111\u1ea1o vi\u1ec7c ti\u1ebfp nh\u1eadn, x\u1eed l\u00fd v\u00e0 ph\u1ea3n h\u1ed3i c\u00e1c ph\u1ea3n \u00e1nh c\u1ee7a ng\u01b0\u1eddi d\u00e2n; xem \u0111\u00e2y l\u00e0 nhi\u1ec7m v\u1ee5 th\u01b0\u1eddng xuy\u00ean, g\u1eafn v\u1edbi tr\u00e1ch nhi\u1ec7m ng\u01b0\u1eddi \u0111\u1ee9ng \u0111\u1ea7u v\u00e0 c\u00f4ng t\u00e1c c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a \u0111\u01a1n v\u1ecb. S\u1ef1 tham gia ch\u1ee7 \u0111\u1ed9ng c\u1ee7a c\u00e1c c\u01a1 s\u1edf y t\u1ebf, c\u00f9ng v\u1edbi s\u1ef1 gi\u00e1m s\u00e1t v\u00e0 \u0111\u1ed3ng h\u00e0nh c\u1ee7a ng\u01b0\u1eddi d\u00e2n, s\u1ebd g\u00f3p ph\u1ea7n x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng y t\u1ebf TP.HCM ng\u00e0y c\u00e0ng minh b\u1ea1ch, chuy\u00ean nghi\u1ec7p v\u00e0 h\u01b0\u1edbng \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng ng\u00e0y c\u00e0ng cao c\u1ee7a ng\u01b0\u1eddi d\u00e2n.<\/p>","protected":false},"excerpt":{"rendered":"<p>Sau th\u1eddi gian x\u00e2y d\u1ef1ng v\u00e0 th\u1eed nghi\u1ec7m, t\u1eeb ng\u00e0y 22\/12\/2025 S\u1edf Y t\u1ebf TP.HCM ch\u00ednh th\u1ee9c tri\u1ec3n khai Dashboard ti\u1ebfp nh\u1eadn v\u00e0 theo d\u00f5i vi\u1ec7c x\u1eed l\u00fd c\u00e1c ph\u1ea3n \u00e1nh c\u1ee7a ng\u01b0\u1eddi d\u00e2n trong l\u0129nh v\u1ef1c y t\u1ebf.<\/p>","protected":false},"author":1,"featured_media":336,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[],"class_list":["post-356","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tu-so-y-te"],"blocksy_meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.9 (Yoast SEO v20.9) - 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